Return policy


Return

Should you, against all expectations, wish to return your order, simply send it back and we will refund your money, replace your order or make other arrangements. Nothing is more important to us, than satisfying our customers. However, our return/refund policy only lasts until 14 days after receiving the order at home, or when the pick-up point receives the order, so make sure you return it in time, should that be the case. You have to bear the direct cost of returning the goods. When you return an item, you are responsible for those goods are packed safely. You bear the risk from the time of delivery of the goods. The cost for the return is expected no more than 53 DKK. We do not offer returnlabels. 

 

PLEASE PRINT OUT THIS RETURN FORM, FILL IT OUT, AND PLACE IT INSIDE THE RETURN PACKAGE.

 

The condition of the goods, when you send it back

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to determine the nature, characteristics and the way it works. In other words - you can try the product in the same way as if you tried it in a physical store. If the product is tested further than what is described above, we consider it as used, which means, that you get none of the purchase amount back.

 

Refund of the purchase amount

If you regret your purchase, of course you will get the amount you have paid us back. We will return the amount without undue delay and in any case within 14 days from the date on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same payment method that you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the product, unless you have supplied us with evidence of having sent back the goods. If you regret your purchase, the item must be sent to: 

Borgmestervangen 5, 1.4,
2200 København N, 
Denmark
.

You can also refund the goods by giving clear message and deliver it in person at the above address. 

 

Payment

Resolute Co. accepts following payment methods:
Visa
Visa/Dankort
Maestro
Mastercard
ViaBill

Should you desire to pay via bank transfer, please contact us for more information.
The amount will be deducted from your account, once the purchased item(s) leaves our stock.

Complaints

Should you have any complaints, please do not hesitate to contact us. We always seek to improve our business.

Contact us

For further informations regarding any speculations, please contact us at: info@resoluteco.dk


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